Medication Therapy Management Center

The college launched the Medication Therapy Management Center as part of its move to a new facility in the heart of the Medical University of South Carolina campus. The new space offered an ideal area for an MTM Center with many benefits. The MTM Center:

  • Provides highly innovative practice that MUSC students can experience first-hand
  • Increases patient satisfaction and pharmacist's job satisfaction
  • Offers research opportunities for pharmacists and students
  • Creates additional revenue to invest in the pharmacy program

What is Medication Therapy Management (MTM)?

Medication Therapy Management is a service provided by pharmacists aimed at optimizing drug therapy and improving therapeutic outcomes for patients. MTM includes a range of professional activities such as performing patient assessments, conducting comprehensive medication reviews (CMRs), formulating medication treatment plans, monitoring medication efficacy and safety, and enhancing medication adherence through patient education.

MTM and MUSC Pharmacy Students

MUSC pharmacy students have an opportunity to get real-world MTM experience that will benefit them in their pharmacy careers. Working in the MTM Center offers several benefits:

  1. Practical Experience: Students gain hands-on experience in patient care, learning how to conduct medication reviews, identify drug-related problems, and develop treatment plans.
  2. Enhanced Clinical Skills: Engaging in MTM helps students improve their clinical decision-making and communication skills, which are crucial for their future careers as pharmacists.
  3. Patient Interaction: Students can interact directly with patients, which helps build their confidence and ability to manage patient relationships effectively.
  4. Interprofessional Collaboration: Working in the MTM Center can include collaboration with other healthcare professionals, providing students with a broader understanding of integrated patient care.
  5. Professional Development: Participation in MTM activities can enhance a student's resume and provide valuable networking opportunities within the healthcare field.
    The MUSC MTM Center serves as an excellent training ground for pharmacy students, preparing them for a successful career in pharmacy practice.

MTM Center Roz Chorak

MTM Center

A pharmacist-run clinical contact center focused on delivering innovative medication therapy management services. This tele-pharmacy program contracts with Medicare programs, commercial insurers, and Pharmacy Business Managers (PBMs) to focus on optimizing treatment outcomes by enhancing medication adherence, safety, and treatment options, and reducing costs. The program primarily focuses on providing medication therapy management services to patients with chronic disease, including but not limited to asthma, diabetes, COPD, CHF, hypertension, and dyslipidemia.

Patients will be given a comprehensive medication history including OTC and herbal preparations. This will identify any drug therapy problems that need to be corrected. Clinicians will use Epic to obtain and review clinical data to enhance and improve this encounter and to recommend sound recommendations or interventions to the Medical Providers.

All chronic disease will be explored to assess patient's current level of knowledge of the disease. Patient and clinician will mutually agree upon a care plan, goals, and determine next follow-up visit(s).

Mission

To provide comprehensive medication therapy management services that will reduce drug therapy problems and educate the patient on their medications and disease states, and work towards mutually agreed upon goals so that the patient can succeed in managing their chronic condition(s).

Vision

To achieve the quadruple aim by improving clinical outcomes, lowering healthcare costs, improving patient access and experience, and improving clinician education and clinical practice.

MTM Services

Medication Therapy Management is a distinct service or group of services that optimize therapeutic outcomes for individual patients. Medication Therapy Management encompasses a broad range of professional activities and responsibilities within the licensed pharmacists, or other qualified health care provider's, scope of practice.

Examples of MTM provided by pharmacists or other healthcare professionals may include the following:

  • Performing or obtaining necessary assessments of the patient's health status
  • Formulating a medication treatment plan.
  • Selecting, initiating, modifying, or administering medication therapy.
  • Monitoring and evaluating the patient's response to therapy, including safety and effectiveness.
  • Performing a comprehensive medication review to identify, resolve, and prevent medication-related problems, including adverse drug events.
  • Documenting the care delivered and communicating essential information to the patient's other primary care providers.
  • Providing verbal education and training designed to enhance patient understanding and appropriate use of medications.
  • Providing information, support services, and resources designed to enhance patient adherence with therapeutic regimen.
  • Coordinating and integrating medication therapy management services within the broader health care management services being provided to the patient.

MTM Pharmacists

Rosalind Chorak, '94

Rosalind Chorak, '94, director of community pharmacy programs, oversees both the MTM Center and an emerging initiative to start an international travel vaccine clinic. She returned to MUSC in 2020, after building a successful entrepreneurial undertaking as owner/PIC (pharmacist-in-charge) of ApotheCorp Pharmacy and founder of CareOneTeam. She has overseen significant growth in the MUSC Family Medicine Pharmacy as pharmacist-in-charge.

Rory Thomas, '22

Rory Thomas, '22, entered the pharmacy field as a proven entrepreneur. In 2004, he founded My Wellness Mentor, an online health and wellness business he ran successfully until starting his pharmacy career. Before joining the MTM Center, he served as a clinical pharmacist fellow for McLeod Health, a clinical pharmacist for the Avant Institute, and a population health specialist at Moose Pharmacy and Medi-Code.

MTM Center staff

Terms and Conditions for SMS Medication Therapy Management (MTM) Services via Five9

Effective Date: 11.30.2024

This agreement outlines the terms and conditions for using the SMS-based Medication Therapy Management (MTM) services provided by MUSC College of Pharmacy MTM Center through the Five9 platform. By engaging with the SMS-based MTM Services, you agree to these terms.

1. Overview of Services

1.1. Description: Medication Therapy Management Center offers Medication Therapy Management (MTM) support services, including appointment reminders, timely medication/vaccine information, etc., delivered through SMS communications via the Five9 platform.

1.2. Service Availability: These services are available only to individuals who are eligible based on their Medicare and/or Medicaid insurances programs. The services may be available in certain geographic areas based on state and federal regulations.

1.3. Method of Communication: Communication will occur via SMS (text messaging), which will be sent through the Five9 platform. By agreeing to these terms, you consent to receiving SMS messages for MTM purposes.

2. Consent for SMS Communication

2.1. SMS Opting-In Consent: MUSC Medication Management Team: You may opt-in to receive SMS messages at any time by replying JOIN. By engaging with our MTM services, you consent to receive SMS text messages from the MTM Center, including appointment reminders, medication reminders, health tips, alerts, and other relevant communications. Message and data rates may apply. Message frequency varies. Unsubscribe at any time by replying STOP. Reply HELP for any help or call 843-792-7927.

2.2 SMS Opting-In Response: MUSC Mediation Management Team: You will start receiving SMS communications with MUSC pharmacy clinicians. Unsubscribe at any time by replying STOP. Reply HELP for any help or call 843-792-7927.

2.3. SMS Opting-Out Consent: MUSC Medication Management Team: You may opt-out of receiving SMS messages at any time by replying STOP to any message you receive, or by contacting the MTM Center at 843-792-7927 directly.

2.4. SMS Opting-Out Response: MUSC Medication Management Team: You will no longer receive SMS communications unless you choose to opt back in.

2.5. SMS Help Consent: MUSC Medication Management Team: Reply “HELP” if you need further assistance or you can call MUSC Medication Management Team at 843-792-7927.

2.6: SMS Help Response: MUSC Medication Management Team: You will be contacted by MUSC Medication Management Team shortly via SMS or phone call. If you need immediate assistance you can call at 843-792-7927, email us at mtm-center@musc.edu, or find more information on our website: Medication Therapy Management Center | College of Pharmacy | MUSC. If you are experiencing a life-threatening emergency, please call 911 immediately.

2.7. Message Frequency: By agreeing to these terms, you understand and consent that you may receive multiple SMS messages regarding your medication therapy management, based on your participation in the program.

3. User Responsibilities

3.1. Accurate Information: You agree to provide accurate, current, and complete information regarding your medications, medical history, and any other relevant details required for the MTM service. Failure to provide accurate information may affect the quality and outcome of the services.

3.2. Charges and Costs: Standard message and data rates may apply to SMS messages sent or received in connection with the MTM services. You are responsible for any charges imposed by your mobile carrier for sending or receiving these messages.

3.3. Device Compatibility: You are responsible for ensuring that you have a compatible mobile device that can receive SMS messages.

4. Privacy and Data Security

4.1. Confidentiality: The MTM Center is committed to protecting the confidentiality of your health information. We will use your personal health data in compliance with applicable laws, including HIPAA, to deliver the MTM services.

4.2. Security of SMS Communications: While we take measures to protect the privacy and security of your information, SMS is not a secure method of communication. By agreeing to these terms, you acknowledge that SMS messages may be intercepted or accessed by unauthorized third parties, and you assume any risks associated with this.

5. SMS Limitations

5.1. Message Content: SMS messages provided through the Five9 platform are intended for informational purposes only and should not be considered medical advice or a substitute for direct consultation with your healthcare provider.

5.2. Service Limitations: The MTM services provided via SMS are limited to medication reviews, reminders, adherence support, and general medication information. The SMS service does not replace in-person medical care or direct consultations with healthcare providers.

5.3. No Emergency Service: The SMS MTM service is not for emergency medical situations. If you experience an emergency, you should immediately contact your healthcare provider or seek emergency services by calling 911.

6. Billing and Payment

6.1. Service Fees: The fees for MTM services are fully covered at no charge to the patient.

6.2. Insurance: You are responsible for verifying whether your insurance plan covers the MTM services. Any claims or reimbursements for MTM services are your responsibility.

7. Limitation of Liability

7.1. No Guarantee of Results: While we strive to provide effective Medication Therapy Management, we do not guarantee specific results or outcomes from the services.

7.2. Limitation of Liability: To the maximum extent permitted by law, MTM Center will not be liable for any damages arising from your use of the SMS-based MTM service, including any errors or interruptions in communication, loss of information, or any technical issues with the SMS service.

8. Termination of Service

8.1. Right to Terminate: MTM Center reserves the right to suspend or terminate your access to the SMS-based MTM services at any time, for reasons including, but not limited to, non-compliance with the terms, misuse of the service, or discontinuation of the service.

8.2. User Termination: You can opt out of the service by replying “STOP” to any SMS communication or by contacting us directly to discontinue participation in the MTM program.

9. Modifications to Terms and Conditions

9.1. Changes to Terms: MTM Center reserves the right to modify or update these Terms and Conditions at any time. You will be notified of any material changes, and your continued use of the MTM service constitutes your acceptance of the updated terms.

10. Governing Law

10.1. Governing Law: This Agreement is governed by the laws of the United States, without regard to its conflict of law principles.

11. Privacy Policy

Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

12. Contact Information

For any questions or concerns regarding these Terms and Conditions or the SMS-based MTM services, please contact us at:

  • Email: mtm-center@musc.edu
  • Phone: 843-792-7927
  • Address: 173 Ashley Avenue, CP 139 Charleston, SC 29425